Ashwood Logo   FAQ’s

What time does school start and finish?

Registration bell goes at 08.55 am. The playgrounds are supervised from 08.40am.

The school day ends for children at 3.15pm. OSCA club is available from 07.30-6.00pm. Please see Janet or the school office to book your child in.

What time is registration?

Children need to be in class and ready for registration at 8.55am

What are the school office opening times?

The school office is open each school day during term time from 8.00am to 4.00pm.

What do I do if my child is late?

If you arrive at school after 8.55am you will need to report to the school office. You will need to sign your child into school as they will have missed registration in class. An adult must sign in a child arriving late.

How do I contact the school?

You can contact us by telephone on 01384 818545. Email us on

What do I do if my child is ill?

On your child’s first day of absence, you need to contact us to report the reason for the absence. You should do this by telephoning the school’s office on 01384 818545. If your child has been sick, please wait for 48hrs before returning to school.

What do I do if my child needs to take medicine?

If your child needs to take medication up to 3 times a day, we ask that you administer this at home before school, after school and at bedtime.
If your child needs to take medication up to 4 times a day, we may administer a dose in school. In order for us to do this the medication needs to have been prescribed by a doctor. The medication needs to have a pharmacy label on it stating who it has been prescribed to, how often it is to be taken and what the dosage is.
You will need to bring the medication to the school office and complete the relevant paperwork confirming these instructions.

What do I do if my child has an appointment?

We would encourage parents to make appointments for children outside of the school day. However, if your child does need to attend an appointment and will be arriving at school afterwards you must report to the school office and sign your child in to school. If you have a letter confirming an appointment we would appreciate it if you could bring this into the school office so that we can mark your child’s register appropriately.

What if my child needs to be collected during the school day?

If you are contacted during the school day and need to collect your child, eg due to illness, you must report to the school office. Your child will then be called for and you will be asked to sign them out.

How do I change my contact details?

If there is a change to your contact details, please notify the school office immediately in case we have cause to contact you.

What if my child forgets to bring something to school?

As children move up through the year groups we do try to encourage them to take responsibility for their belongings and remember to bring items into school. However if your child does forget to bring something into school you can bring this in to the school office and we will endeavour to deliver this to class for your child.

How can I receive a school newsletter?

Our school newsletter is usually produced weekly on a Friday afternoon and is displayed on the school website. The address is

Paper copies are available on the stand in the main school reception.

How do I pay for educational visits?

If your child is due to take part in an educational visit, information will be sent out to you at the time. To pay by cash or cheque this should be sent to your child’s class teacher in a sealed envelope with your child’s name, class and name of visit on the front, along with any relevant paperwork.

What do I do if I am entitled to Free School Meals for my child?

If you are eligible for your child to receive free school meals you will need to complete an application form. Once your eligibility has been confirmed, details will be passed on to the school Catering Manager. Your child will then purchase their school meal following exactly the same process as other children in school.

How do I apply for Free School Meals for my child?

If you think you may be eligible to obtain free school meals for your child or wish to apply you can contact benefit services by:

Apply online at –
Email –
Telephone – 01384 814988

If you are eligible but choose not to apply we would ask that you do, even if your child does not take up their entitlement. During the allocation of budgets to schools, one of the elements taken into consideration is the number of children claiming free school meals. If you are entitled, please claim them and you could help our budget and yours!

What do I need to do for my child to take holiday during term time?

Authorised absence will be granted in extreme circumstances. Any holiday taken by children during term time is registered as an unauthorised absence and may result in a fine .

Ashwood Park Primary School,
Bells Lane,
West Midlands, DY8 5DJ

Tel: 01384 818545